Privacy Policy

1. Introduction

At Wag & Couture ("we," "our," "us"), we are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following personal data when you interact with us:

Personal Information: Name, address, phone number, and email address.
Dog Information: Dog’s name, breed, age, vaccination status, and any behavioural concerns.
Payment Information: Billing details (we do not store card details, which are processed securely by third-party payment providers).
Communication Records: Emails, messages, or phone call records related to enquiries, bookings, or support.

3. How We Use Your Data

We collect and use your data for the following purposes:

To provide dog training services, including booking and scheduling sessions.
To communicate with you about your training sessions, updates, and important information.
To process payments and issue invoices.
To improve our services and customer experience.
To comply with legal and regulatory obligations.

4. Sharing Your Data

We do not sell or rent your personal data. However, we may share your data with:

Service Providers: Third-party payment processors or booking systems that help us manage our business.
Legal Authorities: If required by law for fraud prevention, legal compliance, or the protection of our rights.

5. Data Security

We take appropriate security measures to protect your personal data from unauthorised access, alteration, or loss. This includes encrypted storage, access control, and secure processing systems.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements.

7. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data where applicable.
Object to data processing in certain circumstances.
Request data portability in a commonly used format.

To exercise any of these rights, please contact us at info@wagandcouture.com.

8. Cookies & Website Tracking

If we use cookies on our website, we will provide a separate Cookie Policy explaining how they are used and how you can manage your preferences.

9. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available on our website.

10. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us at: Wag & Couture
Willen Park, Milton Keynes, United Kingdom
info@wagandcouture.com
07901535111

This policy complies with the UK GDPR and the Data Protection Act 2018.